What's New at Hightouch (April 2022)

April has been a busy month for us. Not only did we make two huge announcements (more on that shortly), but we’ve been hard at work cranking out new features and building new integrations to continue on our mission of making Hightouch the most versatile and flexible Reverse ETL platform available on the market.

Workbase Acquisition

Up until recently, Hightouch has mainly been a data tool, but our mission is to empower business users and make data actionable to everyone. With this acquisition, we see a world where we can expand the capabilities of Hightouch to include workflow automations, giving you the flexibility to configure workflows directly in parallel with your data syncs. We strategically made this acquisition not only to expand upon our product but also to gain access to Workbases’s expertise and technical depth. We’re excited to welcome John Tan, Ed Parsons, and the rest of the Workbase family into our fold (Read our full blog post.)

Data Activation

This month we created a new category and launched Data Activation. Over the past year and a half, our customers have continued to find more and more use cases for the Hightouch product, and our engineering team has worked tirelessly to fulfill these requests. Reverse ETL , as a term, is only meaningful to a select group of people. Today, nearly every Hightouch customer is using the platform to power Data Activation. We’ll continue to use the term Reverse ETL to describe our core technology under the hood, but Data Activation embodies the complete scope of the variety of data problems that we solve (Read our full blog post.)

New Features/Product Updates

This month we’ve rolled out a ton of new features and product updates.

Multi-Region

Hightouch is officially available in the EU. You can now select EU-West-1 Ireland when creating a new workspace to better comply with data residency laws (Read our full blog post.)

Hightouch Notify

With Hightouch Notify, you can stop checking dashboards and running daily reports, and instead send notifications directly to your users/channels in your favorite tools like Slack, Mattermost, or Microsoft Teams (Read our full blog post.)

Extended Sync History

Look deeper into your old sync history and see more than 50 sync runs to better your syncs and models.

New Interface to Delete Sources

We’ve pushed an improvement to surface all related syncs, models, and audiences you’ll be removing when deleting a source. This action will permanently delete a source and all of its associated resources (models, audiences, and syncs.)

Live Debugger Improvements

We updated our Live Debugger so that it only shows the requests that affected selected rows. It’s now even easier for you to debug your syncs.

Hightouch Audiences for Databricks.

Hightouch Audiences is now available for Databricks, meaning that you can activate your data even faster.

Advanced Mappings for More Integrations

You can now leverage advanced mappings such as templating, static values, variable values, and column values, in Pipedrive, Notion, Salesforce, Google Sheets, Mailchimp, and Hubspot.

Snapshot Mode for Google Sheets

With this new snapshot mode for Google Sheets, you can automatically create a new sheet for every sync and send snapshots of your data. Keep in mind that Google Sheets supports a max number of 200 sheets within a workbook.

Braze Optimizations

We updated our Braze destination to better support nested objects and arrays of objects. This will result in lower data point costs when making changes to complex objects.

Klaviyo Lists

We now support Klaviyo lists. This means you can segment users in Hightouch using SQL or audiences to send them directly to Klaviyo as lists.

Updated Docs

We completely revamped our documentation, making them more detailed and easier to understand/navigate (Check out our new docs.)

New Integrations

SFTP Data Source

You can now use CSVs as your data source and take advantage of Hightouch’s visibility, logging, and change data capture features to sync data to any of our destinations (see our docs for more info.)

Looker Data Source

Leverage all of the work you’ve done in your BI tool and activate your data with Hightouch. You can now enable your users to select Looks to run on top of your source when creating a model (see our docs for more info.)

GCS Storage

Previously, we only supported SFTP and S3 as destinations for storage. Now you can store your CSV files directly in Google Cloud Storage (see our docs for more info.)

GA4 Destination

We’ve updated our Google Analytics destination to support GA4. We support Firebase and gtag.js events. You can now send events directly from the warehouse and leverage offline behavior data in GA4 (see our docs for more info.)

Microsoft Teams Destination

Microsoft Teams is now supported as a destination. You can customize notification content with data from your warehouse and send messages to any #channel or any @user (see our docs for more info.)

Beeswax Destination

Beeswax is now available as a destination. Improve and optimize your marketing spend by updating your Beeswax Segments with fresh data from your warehouse (see our docs for more info.)

Launch Darkly

With our new Launch Darkly destination, you can create and update segments via Hightouch, whether it's through updating rules or syncing users. Tune your user’s product experience in granular detail by managing Segments with Hightouch (see our docs for more info.)

Mattermost

We built a new Mattermost integration so you can leverage Hightouch Notify to send messages and notifications based on the data in your warehouse to any #channel or any @user (see our docs for more info.)

CDPs are Dead

Customer Data Platforms (CDPs) as we know them are fundamentally broken. In the next few years, every CDP vendor (Segment, mParticle, Treasure Data, etc.) will either pivot their offering to an unbundled, warehouse-first offering or completely lose relevance in the market (Read our full blog post.)

How to Integrate with Third-Pary APIs

We know that integrating with third-party APIs can be tough, so we put together an all-encompassing guide just for you, so you can learn everything you need to know and get started today (Read our full blog post.)

The Data Tea

Catch our new Linkedin Live show on Thursdays with Mary MacCarthy where she interviews different people in tech and covers a wide range of different topics and technologies.

Customer Highlights

Discover how Imperfect Foods increased reactivations by 53% and decreased CAC by 15%.

Discover how Lucid increased ROAS by 52%, lowered engineering time by 12.5 hours and increased new users by 37%.

What’s Coming Up

Webinar: How Lucid’s Marketing Team Uses Data to Drive Growth

Learn how Lucid uses Snowflake, dbt, and Hightouch to create a unified view across their enterprise to make data-driven decisions, and improve marketing outcomes (Sign up to save your seat.)

Webinar: 3 Ways Imperfect Foods Uses Customer Data to Power Their Lifecycle Marketing

Learn how Lucid uses Snowflake, Fivetran, and Hightouch to build a CDP, segment their customers, and personalize outreach (Sign up to save your seat.)

Join Us

We’re going to be at Snowflake Summit this year and Databricks Data & AI Summit, so make sure to stop by and meet our team.

In the meantime, check out our careers page because we’re hiring!