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BigCommerce

Seamlessly create unique storefronts for each facet of your business, all managed through one BigCommerce dashboard.

Supported syncing

TypeDescriptionSupported Sync Modes
OrdersCreate and update orders, including updating their statusesUpdate, Insert
CustomersCreate and update customers with data from your warehouseUpsert, Update, Insert

For more information about sync modes, refer to the sync modes docs.

Connect to BigCommerce

Go to the Destinations overview page and click the Add destination button. Select BigCommerce and click Continue. You can then authenticate Hightouch to BigCommerce by entering the following required fields into Hightouch:

  • Access token: This is the access token for your BigCommerce API account. It should have read/write access to orders and customers.
  • Store hash: This is the store hash for your BigCommerce store. You can find it in your control panel URL after store- or in your API path after stores/..

You can find more information on how to generate an access token in BigCommerce's docs.

Sync configuration

Once you've set up your BigCommerce destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the BigCommerce destination you want to sync to.

Syncing orders

Create and update orders, including updating their statuses.

Record matching

To match rows from your model to records in BigCommerce, you need to select the model column that contains values that match the BigCommerce ID field.

In Insert mode, BigCommerce automatically generates an identifier for every new record synced, so there's no need to match an existing record.

Field mapping

You can map data from any of your model columns to native and custom fields in BigCommerce. Ensure the data type of your model column matches the data type of the field you want to sync to.

Delete behavior

The delete behavior you select dictates what to do when a row no longer appears in your model's query results. You have the following options:

BehaviorDescription
Do nothingKeep the customer record in BigCommerce with all its synced fields
ClearUnset all the mapped fields from BigCommerce
DeleteDelete the synced record from your BigCommerce order

Syncing customers

Create and update customers with data from your warehouse.

Record matching

To match rows from your model to profiles in BigCommerce, you need to select a model column and corresponding BigCommerce field. You can match on any of the following BigCommerce fields:

  • ID
  • Email

In Insert mode, BigCommerce automatically generates an identifier for every new record synced, so there is no need to match an existing record.

Field mapping

You can map data from any of your model columns to native and custom fields in BigCommerce. Ensure the data type of your model column matches the data type of the field you want to sync to.

Delete behavior

The delete behavior you select dictates what to do when a row no longer appears in your model's query results. You have the following options:

BehaviorDescription
Do nothingKeep the customer record in BigCommerce with all its synced fields
ClearUnset all the mapped fields from BigCommerce
DeleteDelete the synced record from your BigCommerce customer

Tips and troubleshooting

Common errors

To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.

Live debugger

Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.

Sync alerts

Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.

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Last updated: Apr 6, 2023

On this page

Supported syncingConnect to BigCommerceSync configurationSyncing ordersSyncing customersTips and troubleshootingCommon errorsLive debuggerSync alerts

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